HOMECARE
PRODUCTS
PROJECTS
BRANDS
SERVICES
HOMECARE
PRODUCTS
PROJECTS
BRANDS
SERVICES
Customer Satisfaction Survey
Customer Name
Phone Number
How long have you used our products?
Never used
First time
Less than a year
1-3 years
Over 3 years
Indicate your level of agreement with the following statements.
1) Overall quality of customer care support that you have received.
Excellent (5)
Good (4)
Fair (3)
Poor (2)
Very Poor (1)
N/A
2) Communication of the customer care representative.
Excellent (5)
Good (4)
Fair (3)
Poor (2)
Very Poor (1)
N/A
3) Knowledge and responsiveness of the customer care representative.
Excellent (5)
Good (4)
Fair (3)
Poor (2)
Very Poor (1)
N/A
4) Product quality.
Excellent (5)
Good (4)
Fair (3)
Poor (2)
Very Poor (1)
N/A
5) Product/service delivery within an acceptable period.
Excellent (5)
Good (4)
Fair (3)
Poor (2)
Very Poor (1)
N/A
6) Overall satisfaction with our technical support?
Excellent (5)
Good (4)
Fair (3)
Poor (2)
Very Poor (1)
N/A
7) Which aspect of the service was the strongest?
Product Quality
Customer Care
Delivery
Support Service
8) Would you recommend us to someone else?
Yes
No
9) Any suggestion on improving our product or services?
SUBMIT